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CUSTOMER CARE

SHIPPING

The estimated delivery time for sandals that are marked “in stock” is 5-10 business days.

Sandals that are not in stock and need to be pre–ordered take 30-45 days to be produced and will ship at that time.

 

 

RETURNS & EXCHANGES

We hope you’re very happy and in love with your new “SACV” purchase!

If you have purchased your sandals from our official website http://www.sacv.com.mx/ within 14 days, please see our return/exchange policy below.

Please take into consideration that if your sandals were purchased at a different retail location, please refer to their return/refund policy.

Products must be returned (for refund or exchange) in their original packaging, they must be not worn, altered or used in any way.

Also please include a notice that clearly states your personal information and request. Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to: Calle 20 #100 Fracc. Montecristo x 5 y 7 Local 8 cp. 97133 Mérida, Yucatán, México.

Please send us your sandals by post only, such that we avoid any unnecessary delay in customs. If the item is defective, or if we’ve made a mistake with your order, we will be able to offer a full refund for your sandals or an exchange and reimburse your postage costs if applicable.

However, if you are still deciding whether to keep your new sandals , please stand on a carpeted surface when trying them on in order to protect the soles with unpleasant markings.

SIZE GUIDE

Usa
Canada
México Europe UK
Australia
New Zealand
Brazil Inches´ CM
6 3 36 3.5 34 9 1/4 23.5
7 4 37.5 4.5 35.5 9 1/2 24.1
8 5 38.5 5.5 36.6 9 3/4 24.8
9 6 40 6.5 38 10 25.4
10 7 41 7.5 40 10 1/4 26

We only carry whole sizes, if in doubt we recommend you to order a size down. Sandals run big!